All it takes is a quick video selfie to unlock more features
Get these awesome features when you upgrade
IMPORTANT:PayMaya and its official representatives will never ask for your PayMaya password, 16-digit card number, and One-Time Password (OTP), nor charge you to upgrade your account.
UNLOCK HIGHER LIMITS Add money and spend from up to P100,000 per month
SEND MONEY TO FRIENDS Instantly transfer funds using the PayMaya app
WITHDRAW MONEY Withdraw from any BancNet ATM in the Philippines and Visa Plus / Mastercard ATM abroad
How to upgrade your account
1. Log in to your PayMaya account. Once in the app, access the menu then select UPGRADE YOUR ACCOUNT.
2. Fill out the required information and make sure you have at least one [1] valid primary ID. Please ensure that the Name and Birthday you entered in the Upgrade Application form matches the Name and Birthday reflected in the Valid ID that you will be uploading.
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Primary ID
Passport
Driver’s License
Unified Multi-Purpose ID (UMID)
Social Security System (SSS) Card
Professional Regulation Commission (PRC) ID
Postal ID (issued 2015 onwards)
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Secondary ID
Police Clearance
Government Service Insurance System (GSIS) e-Card
Senior Citizen Card
Overseas Workers Welfare Administration (OWWA) ID
Seaman’s Book
Certification from the National Council for the Welfare of Disabled Persons (NCWDP)
Department of Social Welfare and Development (DSWD) Certification
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Primary ID
Passport
Driver’s License
Unified Multi-Purpose ID (UMID)
Social Security System (SSS) Card
Professional Regulation Commission (PRC) ID
Postal ID (issued 2015 onwards)
We will only be able to accept the following IDs for Upgrade Applications until further notice:
Driver's License
Passpport
UMID*
SSS ID (digitized, with photo)
PRC License
Postal ID (issued 2015 onwards)
Make sure that the Name and Birthday you will enter in the Upgrade Application Form matches the Name and Birthday reflected in the Valid ID that you will be uploading
Old laminated SSS ID (no photo)
SSS ID (digitized, with photo)
*TIP: For Faster upgrader approval, use your UMID or other IDs on the list above
3. Record and submit a 4 to 5-second video selfie
a. When taking the video selfie, you must follow the instructions onscreen and take note of the required gestures.
b. Make sure not to cover any part of your face and remember to position your head / face properly in the video capture frame.
4. After recording your video selfie, review your application and click on SUBMIT.
5. You may monitor the status of your application by clicking on CHECK MY UPGRADE STATUS in the app menu.
6. Once your upgrade application is approved, you will receive an SMS confirmation within 24 hours and can then start enjoying the features of your upgraded PayMaya account.
Quick Guide
Find out everything you need to know about your PayMaya account
