Get more with PayMaya!

Send money to family and friends,
and withdraw money from ATMs.

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Upgrade your account
to enjoy more features!


IMPORTANT
: PayMaya and its official representatives will never ask for your PayMaya password, 16-digit card number, and One-Time Password (OTP), nor charge you to upgrade your account.

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Send money to
other PayMaya users
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Withdraw from any
BancNet ATMs here
and abroad through
the physical card
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Increase monthly limit
from P50,000
to P100,000

How to upgrade
your PayMaya account

1. Log on to the PayMaya app, access the MENU (for Android) 
or tap MORE (for iOS), then tap UPGRADE FOR FREE.

2. Fill out the required information and upload a photo of your valid ID, then tap SUBMIT.

You need at least one (1) primary ID or two (2) secondary IDs; make sure all IDs are clearly and entirely visible in the photo you are uploading.

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IMPORTANT:
 If you upload a secondary ID, be sure to have
another one ready during face-to-face validation.

3. You will receive a verification code through the app and SMS,
which you can use as a reference during the face-to-face validation.

4. Tap START VIDEO CALL and you will be able to talk to an available Upgrade Officer who will validate your application. 

Once your application is approved, you can instantly enjoy all the perks of your upgraded account!

 Icon_LightBulb   Tips:


 

  1. For minors (17 years old and below), aside from 
    preparing your own IDs, you will need to present your parent's/guardian's valid IDs (also based on the list 
    of accepted primary and secondary IDs), signed 
    parental consent form
    , a copy of your birth certificate, 

    and proof of legal guardianship (if applicable).

2.  If your account has been put on hold, make sure:

  1. You nominate only valid IDs (based on the list above).
  2. Your ID is entirely visible and clear.
  3. Your ID will not expire within three (3) months 
    from submission.
  4. The information you submit (in-app) is consistent 
    with the ID you uploaded.