Send money to family and friends,
and withdraw money from ATMs.
1. Log in to your PayMaya account. Once in the app, click on MENU then select UPGRADE MY ACCOUNT (for Android) or tap MORE then UPGRADE FOR FREE (for iOS).
2. Fill out the required information and upload the following before you click on SUBMIT:
*The Liveness Video Clip is a new requirement wherein you need to capture and upload a short "selfie" video in lieu of the required face-to-face validation with our Upgrade Officers.
**When taking the Liveness Video Clip, you must follow the instructions onscreen and take note of the required gestures. Please make sure not to cover any part of your face (remove all accessories) and remember to position your head / face properly in the video capture frame.
3. You will receive a verification code through the app and via SMS. If you do not receive a status update after 24 hours, you may contact our customer service hotline and provide your verification code as reference.
4. Depending on the status of your upgrade request, you might be required to tap on the START VIDEO CALL button in the app for a face-to-face video call with an Upgrade Officer who will validate your application.
Once your request is approved, you can instantly enjoy all the features of your upgraded PayMaya account!
2. If your account has been put on hold, make sure: