PayMaya Support

My Add Money via bank wasn't credited to my PayMaya, what do I do?

Last update: June 4, 2020

Monitor your account to check if your transaction is still within the mentioned timeframe of your bank. If the amount is still not credited beyond the timeframe, you can send a message to PayMayaCares on Facebook or send an email to  

You may also visit for more details about the Add Money channels or reach out to your specific bank for moreinformation.  

About PayMaya

PayMaya Philippines, Inc. (formerly Smart eMoney, Inc.) is the pioneer in mobile money and payments and is a subsidiary of Voyager Innovations, the digital innovations company of PLDT and Smart. 

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