PayMaya Support

What do I do when someone asks for my OTP or personal details ?

Last update: June 4, 2020


Hold on! Don't give away any information of your PayMaya account, such as OTP, log-in or personal details. 

PayMaya representatives will never ask for the following information for you to be eligible for an upgrade, system update, promo, or prize: 

  • Your personal information, like your birthday and home address 
  • Your PayMaya account details, like your one-time password (OTP) and 6-digit ATM PIN. 

About PayMaya

PayMaya Philippines, Inc. (formerly Smart eMoney, Inc.) is the pioneer in mobile money and payments and is a subsidiary of Voyager Innovations, the digital innovations company of PLDT and Smart. 

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