PayMaya Support

I forgot my password! How can I recover my account?

Last update: December 19, 2019


Not to worry! You can follow these easy steps in the app: 

  • You can click on “Forgot Password” link on the app. 
  • Enter your mobile number. 
  • You should receive an email with a link to reset your password. 
  • Follow the instructions in the link. 
  • You should receive an SMS confirming that your password has been changed. 
  • If you weren’t able to enter a recovery email when you registered or in the app, you may also visit https://online.paymaya.com/forgot-password and follow the instructions to change your password. 

Pro-tip: Make sure that you have entered a recovery email in the Account Settings in case of account emergencies like this! 

About PayMaya

PayMaya Philippines, Inc. (formerly Smart eMoney, Inc.) is the pioneer in mobile money and payments and is a subsidiary of Voyager Innovations, the digital innovations company of PLDT and Smart. 

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