Frequently Asked Questions
Yes! This service lets PayMaya help people set up bill payments using a bot for Messenger. It also allows users to check their balance on their PayMaya account as well as create a PayMaya account via a bot for Messenger. All of your bills are handled securely through PayMaya.
Just tap on the search bar in the Messenger App and look for PayMaya (@PayMayaOfficial)
No worries! You can create an account through the PayMaya bot for Messenger.
You still need to register in the app for you to create a password for your PayMaya account and to get your virtual Visa.
Right now, it’s only available on Messenger on Android. If you’re already on an Android device, make sure you’re on the latest Android OS and Messenger app version.
Yes, you will need to provide your Facebook password for every new payment made with the PayMaya bot for Messenger. All of your bills are handled securely through PayMaya.
It won’t be possible to pay bills without your Facebook password. However, anyone with access to your device and Messenger account will be able to check your balance or link/un-link your PayMaya account. You should never share your device, password, or social media accounts with others, particularly those you don’t trust.
a. For Non-PayMaya users
b. For existing PayMaya users
• Cignal Mediascape
• Destiny Cable
• Globe Telecom
• Manila Water
• Maynilad Water
• Sky Cable
• Smart Communications(Bro)
• Smart Communications(Postpaid)
• Sun Cellular(Digitel)
If you encounter any problems in payment, the amount will be credited to your PayMaya account. You can then recover the funds via the Agent when you deposited money within 24 hours. Or, download the PayMaya app so you can enjoy all the other awesome things you can do with PayMaya
With the exception of Meralco, (which must be paid at least 24 hours in advance), same day payments are accepted by 6:00 PM, the day the bill is due via the PayMaya bot for Messenger. We advise that you pay your bills before the due date to avoid any inconvenience.
Not all Smart Padala Centers will be able to process this type of transaction. Email us the location of the Smart Padala Center at email@example.com so we can provide a better service for you.
Bills payment from balance is free. There is a P10 commission for the agent when you pay through Smart Padala.
You will receive a confirmation of payment via the PayMaya bot for Messenger and SMS verification. To avoid any inconvenience, we advise that you pay your bills before the due date.
Yes, you can partially pay your bill
Ex. Total bill due is Php 500 and you only pay Php 300 to the Padala agent Facebook will send you an option to whether to “Pay Now” meaning you only be paying partial of your bill or “Cash in” for you to pay the remaining balance of your bill
Step 1: Select “Start an account”
Step 2: Enter your 10-digit mobile number(908xxxxxxx)
Step 3: You will see the screen “We’ll send an SMS verification to this phone number <10-digit mobile number your provided>” Select “OK” to confirm your mobile number
Step 4: You will be sent a verification code via SMS. Key in the verification code in the Messenger app
Step 5: You will get the message “Your account is ready!” and get an SMS from PayMaya
No need! For existing PayMaya subscribers, you just need to link your account to Messenger.
Paying your bills through the PayMaya bot for Messenger is our way of providing more ways to pay your bills. You can pay through either the PayMaya bot for Messenger or the PayMaya app, whichever is more convenient for you.
Step 1: Select “I have an account”, Enter the mobile number and password of your PayMaya account
Step 2: Select “Allow”
Step 3: You will get the message “Your account is ready”
1. Open Messenger App
2. Start a chat with PayMaya
3. Click the option menu in the lower left portion of the chat box
4. Click “Unlink Account”
5. You will receive the message “Are you sure you want to unlink your PayMaya account? You will need to link your account again to do any transactions”
6. Tap on “Yes. Unlink account.”
7. You will receive the message “Ok, your PayMaya account has been unlinked.”
To check your PayMaya balance, just click on “Check Balance” bubble in Facebook Messenger chat with PayMaya Official.
Make sure that you have linked your account to Messenger before you can check your balance.